Logo Universiteit Utrecht

Stages Career Services

Internships

Internship Customer Product & Support DE

Type:
Research internship
Description

Role
You'll join our Customer Experience Team and make sure our customer 'touch points' (Fastned app and Fastned website) and our customer support is ready for the German market.

Responsibilities
You'll be dealing with translating our user interfaces, like our app and charger screens, and create news updates. You'll also be involved in answering and solving questions and issues by e-mail, telephone and social media. For both Dutch and German customers.

Next to this you will be investigating the Fastned customer journey and make suggestions on how we can improve this with our support and functionalities in our app and customer portal. In order to evaluate our service you will be testing our products, talk to customers analyse our user data.

What we offer:

-Being part of a rapidly growing company with international expansion plans and that matters for a sustainable future
-The chance to provide concrete input in a scale-up working on sustainable infrastructure
-No nonsense start-up culture
-An internship allowance of €500 + travel allowance and every day a full, free and healthy lunch
-High level of freedom and responsibility

Profile

Requirements

University level, preferably in the direction of Business, Marketing or Product or Industrial Design

Work experience in customer support and/or designing customer interfaces are an advantage

Language requirements: German (native) English (fluent) A good understanding of Dutch would be great but is not necessary

4-6 months full-time available
Good communication skills in words and writing

Being able to work accurately

Self-starter with a hands-on mentality

Positive and flexible mindset

Driver’s licence

Application Procedure

If you are interested, please send an email to contact@fastned.nl

Desired Academic Background
Economics and Governance Mathematics and Information Sciences, Social and behavioural sciences, Media, arts, culture and history, Language, literature and communication
Preference for bachelor or master student:
No preference
Starts:
to be determined
Length:
4-6 months
Occupation:
Voltijd
Language:
German
Compensation:
€500 a month
Apply Before:
30/09/2017

Organization

Name:
Fastned
Address
James Wattstraat 77
1097DL Amsterdam
Website:
https://fastned.nl/en/

Contact details

Name:
Maartje
Email:
contact@fastned.nl
Address
James Wattstraat 77
1097DL Amsterdam
Telephone:
31646267531