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Stages Career Services

Internships

Customer Service Representative

Type:
Research internship
Description

Your internship in Customer Excellence: UK and Irish market
Outgoing, creative and team-minded? Here is just a short list of what you will gain:
• Valuable practical experience in an international environment by doing a responsible job right from the start.
• Benefit from professional mentoring
• Have the chance to network with your peers and other colleagues
•You will receive tools in how to work in a professional corporation

In this position:
You are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues, logistics department and manufacturing sites.

The daily tasks are the following:
• Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement.
• Interacts with and supports company sales representatives.
• Handle and resolve customer complaints.
• Escalates requests and unresolved issues to the designated resource.
• File records of customer interactions and transactions.
• Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects.

And also,
• Participate and create continuous improvement projects within the team
• Supporting integration of new business.
• Pro-active communication by following up key account customers.
• Running reports.
• Dividing the incoming workload to the dedicated teams in customer services.

Profile

Ideal candidate…
• Bachelor level thinking
• Interested in being trained in Oracle and SAP
• Fluent English level and being able to work in an international environment
• Strong in communication
• Team player

Application Procedure

Send your CV and motivational letter: Laura.darley@merckgroup.com

Desired Academic Background
No preference, Economics, Governance, Language, literature and communication
Preference for bachelor or master student:
No preference
Starts:
November
Length:
6 months
Occupation:
Fulltime
Language:
English
Compensation:
700 euros /month
Apply Before:
30/09/2017
Download:
Internship-Job-post.pdf

Organization

Name:
Merck
Address
Haarlerbergweg 33
1101 CH Amsterdam
Website:
http://www.merck.nl/en/index.html

Contact details

Name:
Laura Darley
Email:
laura.darley@merckgroup.com
Address
Haarlerbergweg 33
1101 CH Amsterdam
Telephone:
+31205673201